Refund policy

Return & Refund Policy

We want you to feel confident shopping with SERUNA Sleep™. If for any reason you're not completely satisfied, we're here to help.

30-Day Returns

You may request a return within 30 days of the delivery date. To qualify for a return, your item must meet the following conditions:

• Unused and in its original condition.
• Clean, undamaged, and free from stains, odors, or signs of wear.
• Returned with the original packaging and all included accessories.
• Not modified, washed, or intentionally damaged.

Hygiene Policy

For hygiene and customer safety, we cannot accept returns of products that have been worn, used, or show any signs of personal use, unless they arrive damaged or defective.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged during transit, or an incorrect item was received.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method within 3–5 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number along with clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Need Assistance?

Questions about your order or return? We're always happy to help.

Email: support@serunasleep.com